Returns and Refund Policy

MPT Performance Returns and Refund Policy

A Return Authorization Number is required for all returns. Please contact an MPT Expert to obtain an RA # before sending anything back to us for any reason.

MPT tuning charges and license fees are Non-Refundable. The sale is final when MPT has sent the tune file over email. This includes both new tune purchases and tune updates.

Products other than MPT tunes, digital products, and MPT decals may be returned within 30 days for any reason, provided that the product has not been installed and is in brand new, unused condition with the original packaging. Once a product has been installed it is non-refundable. We reserve the right to deny the return, should the product be received and it display signs of installation or unmentioned damage.

For vehicle programmers/tuners, the vehicle must be returned to stock if a program was installed. If a tuning device is returned and has not been returned to stock, a refund will not be issued, and your tuner will not be sent back without a shipping and handling fee.

The customer is responsible for all shipping charges incurred during the return process.

Amount Refunded:
•Returns post marked before 30 days from the date the item was received will be refunded the purchase price, minus a 25% restocking fee and the cost of shipping.
•After 30 days, all sales are Final.
•Shipping charges along with any package insurance are non-refundable. If your purchase was shipped with our Free Shipping option, the cost of the shipping will be subtracted from the total refund amount.

HP Tuners Credits are assigned to the HP Tuners product with the submitted serial number and cannot be transferred. HP Tuners credits are included with the purchase of an RTD from MPT. Once you load a tune to your vehicle with the RTD, these credits are Non-Refundable.

Digital products and files that have no ability to be taken back physically, such as an SCT Tuner Unlock, are Non-Refundable.

nGauge Tune License Fee is included in your initial purchase of MPT tunes for the nGauge. This fee is factored into the price of the tunes and becomes Non-Refundable when the stock file has been emailed to MPT.

MPT Decals are Non-Refundable, once they have been received by the customer.